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www.expresscomputeronline.com WEEKLY INSIGHT FOR TECHNOLOGY PROFESSIONALS
03 May 2010  
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Brief

CSC launches Unified Communications-as-a-Service

CSC has announced a Unified Communications-as-a-Service (UCaaS) offering based on Cisco's Collaboration Portfolio. Targeted at Fortune 1000 companies, this offering is the latest standard managed service addition to CSC’s unified communications and collaboration (UCC) solutions suite.

Developed in collaboration with Cisco, and complemented by CSC’s multi-platform integration, this UCaaS solution builds on CSC’s existing capability to provide custom, outsourced UCC solutions, serving as the underlying platform for the full range of collaboration capabilities and services. The hosted unified communications service allows businesses to bring converged voice, mobile and data services to every desktop in their organization. Companies that are tightly managing their capital expenditure will be able to take a first step into converged communications by consuming their telephony, voicemail, conferencing and unified messaging technologies on a utility-based, per-user pricing model.

CSC is providing this newly launched managed service to clients globally via its unified communications service center. Leveraging a flexible service delivery model, the company can accommodate customer premises-based, CSC-hosted and hybrid deployments. It will also provide all hardware and software as part of the service or will manage customer-owned equipment. Regardless of delivery model, services are supported at a per-seat, per-month fee and receive standard solution design and 24/7 support globally.

Presently, CSC is using UCaaS internally at two of its customer call centers. Additionally, CSC has deployed its UCaaS solution as the core voice and collaboration platform for federal government and financial industry clients and has launched paid pilots with clients in the manufacturing, aerospace and defense, and chemical, energy, and natural resources (CENR) verticals.

“CSC’s UCaaS offering delivers to our clients a cost-effective, flexible and responsive suite of UC capabilities,” said Jason Cory, vice president of global network services and solutions for CSC. “Coupling CSC’s legacy of managed and outsourced UC services with Cisco’s Unified Communications platform allows our clients to enjoy optimized organizational communication and business process integration—driving competitive advantage.”

 


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