CSC launches Unified Communications-as-a-Service
CSC has announced a Unified Communications-as-a-Service (UCaaS)
offering based on Cisco's Collaboration Portfolio. Targeted at Fortune 1000
companies, this offering is the latest standard managed service addition to
CSCs unified communications and collaboration (UCC) solutions suite.
Developed in collaboration with Cisco, and complemented by CSCs multi-platform
integration, this UCaaS solution builds on CSCs existing capability to
provide custom, outsourced UCC solutions, serving as the underlying platform
for the full range of collaboration capabilities and services. The hosted unified
communications service allows businesses to bring converged voice, mobile and
data services to every desktop in their organization. Companies that are tightly
managing their capital expenditure will be able to take a first step into converged
communications by consuming their telephony, voicemail, conferencing and unified
messaging technologies on a utility-based, per-user pricing model.
CSC is providing this newly launched managed service to clients globally via
its unified communications service center. Leveraging a flexible service delivery
model, the company can accommodate customer premises-based, CSC-hosted and hybrid
deployments. It will also provide all hardware and software as part of the service
or will manage customer-owned equipment. Regardless of delivery model, services
are supported at a per-seat, per-month fee and receive standard solution design
and 24/7 support globally.
Presently, CSC is using UCaaS internally at two of its customer call centers.
Additionally, CSC has deployed its UCaaS solution as the core voice and collaboration
platform for federal government and financial industry clients and has launched
paid pilots with clients in the manufacturing, aerospace and defense, and chemical,
energy, and natural resources (CENR) verticals.
CSCs UCaaS offering delivers to our clients a cost-effective, flexible
and responsive suite of UC capabilities, said Jason Cory, vice president
of global network services and solutions for CSC. Coupling CSCs
legacy of managed and outsourced UC services with Ciscos Unified Communications
platform allows our clients to enjoy optimized organizational communication
and business process integrationdriving competitive advantage.