A corporate citizen
Sanjiv Tandon, the head of BPO operations for Xansa India,
lives and expounds the true spirit of corporate citizenship, says Sudipta Dev
might not be an uncommon trait among corporate leaders, but there are very few
who have successfully managed to share their personal passion for social welfare
in their organisation. The Noida centre head of Xansa India, Sanjiv Tandon,
is among them. Tandon also heads the BPO operations of the company in India.
For him, the greatest motivating factor is the strong sense of corporate social
responsibility (CSR) that drives Xansas commitment to help create a thriving
and prosperous society.
I believe that participating in activities aimed at
empowering the community at large makes sound business sense; it is also an
integral part of good corporate citizenship. This commitment to the empowerment
of the community is reflected in all our companys CSR initiatives which
are focussed on the eradication of homelessness, providing support to the youth,
and fostering education, says Tandon, insisting that at Xansa these efforts
are taken very seriously.
It is not just about the company contributing moneyemployees themselves
are involved in these activities. They have adopted a government school close
to their office (at Harola in Noida) where almost 2,500 boys and girls study.
In the last couple of years they have built infrastructure for the school and
also furnished the computer lab. The Sankalp Welfare Society in Gurgaon runs
a school for children of migrant workers. The companys other initiatives
include vocational training for boys aged 4 to 18, and aid to a school for blind
children. The ownership is at a senior level, and teams work according
to their interest and location, informs Tandon. Currently, 1,500 people
are working at the Noida centre, and there are plans for a major expansion.
Before his stint at Xansa, Tandon was the delivery centre head of TCS
Gurgaon facility. He joined the company following his MTech from IIT-Kanpur.
At that point of time I wanted to get into academia. I grew up in the
JNU campus and thought of doing my PhD in the US; I cleared my GRE and also
got admission there. Then the offer came from TCS, and I decided to stay,
recalls Tandon, adding, TCS is a great company and I learnt a lot in the
organisation. However, I wanted to go beyond the pure-play Indian model as I
felt that the future was in being global. My second innings was therefore different.
I was interested in getting into the BPO space, and Xansa offered a different
global work culture, apart from exposure to both the IT and the BPO space.
Like most MNCs, Xansa has the culture of openness, a flat hierarchy, and transparency.
However, it has its own unique qualities. If we look at most large MNCs,
only 5 to 10 percent of their global top-level management is Indian. In our
organisation it is almost 40 percent. By the end of this year it will be almost
50 percent. We are equal and well-represented, informs Tandon. He points
out that while Saurabh Srivastava, the executive chairman of Xansa India, sits
on the main board, Tandon himself is on the operations board.
He elaborates, Our vision for Xansa is to be an organisation focussed
on clients, with a reputation for delivering significant value through innovative,
cost-effective process and technology solutions. We aim to achieve a Top 3 position
in each of our chosen sectors. This will be enabled by our delivery capability.
We are recognised as a leader in business process outsourcing; we employ the
best people and work in an open, innovative and results-oriented environment.
All this should help us triple our profit within five years.
Tandon considers his greatest strength his ability to learn
new things from people. For him, major achievements as a professional have been
the large upscaling of people resources in the company, convincing customers
in Britain that Xansa is a viable option in India, building strengths on the
ground, and delivering what customers expect. As a result, by the end
of this financial year, we will have grown three times. Our customers are happy
and want to give us more assignments, he notes.
In his spare time, Tandon loves reading and swimming. His reading interests
are wideranging from economics to business management and even an occasional
P G Wodehouse.